Returns & Exchange Policy

Eligible Collections

• Africa Is My Home Collection
• ZN Collection
• XM Collection

No Returns for Change of Mind

We do not accept returns or refunds if you:

• Change your mind after purchasing.
• Order the incorrect size, colour or quantity.
• No longer want the item after it has been shipped or delivered.

Please review the size guide carefully before placing your order.

Returns We Will Accept

Returns will only be considered if:

• You received the wrong item.
• Your item has a manufacturing defect.
• Your item was damaged during delivery.
• The product received is materially different from your order.

Claims must be submitted within 7 calendar days of receiving your order.

Conditions for Approval

• Item must be unworn, unused and unwashed.
• Original tags and packaging must be intact.
• Proof of purchase is required.
• Photos of the product and packaging may be requested.

Xolanza Music reserves the right to inspect all returned merchandise before approving any replacement or refund.

Replacements

Where a claim is approved, Xolanza Music may, at its sole discretion:

• Replace the item.
• Exchange the item (subject to stock availability).
• Issue a refund where replacement is not reasonably possible.

Refunds

Approved refunds will be processed using the original payment method. Shipping fees are non-refundable unless the return resulted from our error or a verified manufacturing defect.

Please allow 5–10 business days after approval for the refund to reflect.

Return Shipping

Where a return has been approved due to our error or a manufacturing defect, Xolanza Music will provide return instructions and where applicable, cover reasonable return shipping costs.

Returns sent without prior approval may be refused.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping details.

Xolanza Music is not responsible for:

• Incorrect delivery addresses supplied by customers.
• Failed deliveries resulting from inaccurate information.
• Courier delays, customs delays, strikes, weather events or circumstances beyond our control.

Additional shipping charges may apply where an order needs to be resent.

Limited Edition Merchandise

Limited edition, exclusive, collaboration and discontinued products may not be eligible for replacement if stock is unavailable. Where appropriate, an alternative remedy may be offered at our discretion.

Limitation of Liability

To the maximum extent permitted by applicable law, Xolanza Music’s liability is limited to the purchase price of the merchandise. We are not liable for indirect, incidental or consequential damages arising from the purchase or use of our products.

Consumer Rights

Nothing in this policy limits or excludes any rights available under the South African Consumer Protection Act, 2008, where those rights cannot legally be excluded.